In certain exceptional circumstances, Land-FX UK may refund payments made by credit card.
In this case, the funds will be refunded to the card that was used for the deposit.
1. The Client has the right to close his/her account at any time he/she wishes to.
The Company will approve the account closure if:
a. There are not active investments placed.
b. There are no investigations underway associated with any of the terms of the current Terms of Services.
2. If there are no charges applied to the account, the Company has to close the account by the Client's demand.
3. If the account of the Client has been suspended due to the violation of the current Terms of Services or due to any other abuse by the Client, a refund will not be provided under any circumstances.
4. The Company does not have to provide any type of refund if the loss was caused due to any reason either foreseen or unforeseen.
5. A refund request can be made in cases in which the account had been deposited into, but no orders were executed by the client.
6. In this case, the same method of payment used for the deposit will be used for the refund. The refund will be for the full amount, unless other arrangements have been made.
7. Processing of refund requests can take 2~3 weeks.
8. All other requests will be treated as WITHDRAWALS and will be processed using those methods and procedures.
If you have any questions about this Policy do not hesitate to contact us by: E-mail: [email protected]